The TORIDOLL Group is deeply involved with many stakeholders, including employees, customers, business partners, local communities/society, shareholders/investors, and even the global environment. We believe that the realization of the TORIDOLL Group slogan, "Fill the planet with the excitement of food," is something that cannot be achieved by our company alone. It is important to listen to the voices of various stakeholders and meet their expectations to build trusting relationships and gain their support. We have established "promises with related parties" in the TORIDOLL Code of Conduct, and will actively engage in dialogue with stakeholders.
employee
At the Toridoll Group, we aim for each employee to embrace diversity, understand and respect each other, and demonstrate their own individuality, thereby continuing to create new value and leading to the sustainable growth of the company. To that end, we are working on various measures, such as improving the work environment, various systems, and training. In addition, we hold monthly labor-management councils with the labor union, which represents the employees, and once a year we report the opinions of employees compiled by the labor union to management and provide an opportunity for them to make suggestions.
[Communication method/frequency]
・Individual meetings with superiors/subordinates: Regular
・Survey (engagement survey): once a year
・All Employee Meeting (ALL KANDO CREATORS MEETING): Once a year
・Internal award "KANDO CREATORS AWARD": Regularly
・Intranet/company newsletter app "Hapikan App": Regularly
・Various training and seminars: Regular
・Various employee surveys: As needed for each measure
・EATING MEETING: CEO talks about moving experiences with HD employees (irregular)
・KANDO Pioneers Leadership Forum: A forum where domestic and international executives can connect through emotion.
・KANDO PEAK CAMP: CEO talks with executives about moving experiences in nature: irregular
・Regular consultations with labor unions
・Internal and external consultation desk: whenever necessary
・Counseling: As needed
"KANDO Pioneers Leadership Forum" aims to unify the Toridoll Group globally
In order to share the value of excitement globally and work together as a group to realize our slogan, "Fill the planet with the excitement of food," we will start holding the "KANDO Pioneers Leadership Forum" in July 2023, where executives from some of our domestic businesses and one or two executives from all 18 overseas brands will meet remotely every month.
This is the start of a new initiative. Although there has been communication between Toridoll Holdings and each company up until now, there has not been much interaction between overseas subsidiaries. Through this forum, examples of inspirational delivery and various initiatives created by brands from around the world are being shared. Additionally, participating executives have commented that "This is a good opportunity to share know-how. I can apply it to my own business."
An app for internal communication
To this day, the Toridoll Group has grown by creating unique "moving experiences" for each of its brands. In order to continue to create, refine, and evolve these "moving experiences" and continue to increase the number of fans, the "happiness of each and every employee" is of utmost importance. As one way of achieving this "happiness → moving management," an app dedicated to internal communication was created. This app transcends the boundaries of the brands to which employees belong, and allows for interaction with all employees, and we hope that through the app, each employee's happiness and excitement can be spread into a large "circle" with important colleagues.
Customers
The Toridoll Group has adopted the slogan "Fill the planet with the excitement of food," and aims to provide people all over the world with exciting food experiences through our products and services. Eating out is the "most familiar leisure activity," and we believe that by experiencing the excitement of food that our group provides, people will be able to satisfy their minds and bodies, leading to daily vitality.
The Toridoll Group operates a variety of food-related brands around the world, and each brand aims to provide customers with an emotional food experience. For example, we believe that an emotional experience can be achieved by appealing to all five senses of the customer, not just taste, through offering freshly made, handmade food and warm customer service, such as making udon noodles from scratch in each store, the steam rising from the cauldron visible from the open kitchen, the aroma of roasted coffee beans, and the sound of tempura being fried right in front of you.
[Communication method/frequency]
・When providing products: Daily
・Customer Service Center (responding to inquiries): As needed
・Website, social media, etc.: as needed
・Exhibition halls, exhibitions and events: as needed
Business Partners
The Toridoll Group's business is supported by many business partners, including raw material producers and distributors, and we place great importance on communication with our business partners. In our transactions, we aim for fair and impartial procurement, and are based on compliance with laws and social norms, mutual trust, consideration for the environment, prevention of corruption, and respect for human rights. We aim to deepen our partnerships with our business partners and achieve coexistence and prosperity through fair transactions.
[Communication method/frequency]
・Purchasing activities: Daily
・Visits to production sites and factories: Daily
・Information sessions: irregular
・Sustainable Procurement Survey: Irregular
・Consultation and reporting desk for business partners: at any time
・Website: From time to time
Community/Society
As the Toridoll Group expands its business through the development of new store formats, store openings, and overseas expansion, its contacts with and influence on local communities are also expanding. In order to be trusted by the local community and society and to fulfill its responsibilities as a good corporate citizen, the Group is facing social issues and undertaking various initiatives. The main themes of activities are the local community, the next generation, social welfare, culture and sports, and disaster relief. The CSV (Creating Shared Value) Section manages and promotes activities, while creating an environment in which employees working at the head office and stores can take volunteer leave to participate in activities.
[Communication method/frequency]
・Volunteer activities by employees: As needed
・Social contribution activities: as needed
・Dialogue with NPOs and NGOs: as appropriate
・News releases: From time to time
・Corporate website: Daily use
Academic collaboration: Nurturing leaders in the food business
The Toridoll Group opened a business course on store management in the food business at the CJCC at the University of Phnom Penh in Cambodia in October 2018. We aim to continue nurturing human resources who will take on the global food business, including students who dream of having their own store in the future.
Shareholders and Investors
In order to ensure that shareholders and investors understand our business activities, the Toridoll Group holds general shareholders meetings, financial results briefings, and IR meetings, discloses appropriate information on our website, and promotes daily communication. With the support of our stakeholders, we will reflect the opinions of shareholders and investors and the results of our dialogue in our management so that we can improve our corporate value.
In fiscal year 2024, we held an annual general shareholders' meeting and twice-yearly financial results briefings for institutional investors.
[Communication method/frequency]
・General meeting of shareholders: once a year
・Financial results briefing: twice a year
・IR meetings: As needed (except for silent periods)
・Provision of financial results presentation materials: 4 times a year
・IR site: Daily
・Integrated report: once a year
・Responding to questionnaires from ESG rating agencies: as needed
global environment
The Toridoll Group aims to realize a recycling-oriented society that does not deplete limited resources, and is also working to actively use renewable resources.To that end, we have set target figures for reducing food waste, food recycling rates, and water usage as environmental management goals, and are focusing our activities on these areas.
[Communication method/frequency]
・Sales activities: Daily
・Purchasing activities: Daily
・Volunteer activities by employees: As needed
・Dialogue with NPOs and NGOs: On an ongoing basis
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