The TORIDOLL Group has formulated the TORIDOLL Group Sustainability Basic Policy in order to contirbute to the resolution of social issues through our business and realize a sustainable society. The Group is promoting initiatives based on this policy and the TORIDOLL Code of Conduct.
TORIDOLL Group Sustainability Policy
Under our motto of “Delivering passion for food around the world,” the TORIDOLL Group wants to continuously create new value and excitement through dialogue and collaboration with our customers, employees, and all of our stakeholders to in turn realize a sustainable society.
As part of our endeavors, we want to promote practical grassroots activities with a global mindset while holding ourselves to high ethical standards and honest business practices.
Managing Sustainability Activities
The Toridoll Group has established a Sustainability Promotion Committee, chaired by the President and CEO, and consisting of directors, executive officers, division heads of the holding company, presidents of domestic subsidiaries, and heads of key divisions of overseas subsidiaries as members.
The committee meets four times a year and functions as a company-wide organization for dealing with a wide range of management issues, including environmental and social problems. It considers policies and plans for addressing these issues, collaborates with each organization, and monitors and evaluates progress.
We have also established a Sustainability Promotion Department, which manages committees such as the Risk Management Committee, the Work Style Reform Committee, and the Environment Committee, and promotes company-wide sustainability activities.
ESG Materialities (Key Issues)
The Toridoll Group operates globally and is involved in a wide range of social issues. Therefore, it is necessary to prioritize these numerous social issues and effectively carry out activities through selection and focus. In March 2022, our group identified social issues of high public interest and significant impact on our company as ESG materiality (key issues). Furthermore, we will set KPIs to measure progress and enable each employee to concretely address ESG materiality.
Furthermore, in light of changes in the social environment, we reviewed our ESG materiality in fiscal year 2024. In addition to the previous material issue candidates, we visualized the priorities for the relevant sectors of our group from ESG rating agencies such as DJSI, MSCI, and CDP, and made decisions after repeated discussions within our governance organization, taking into account ISO 30414 regarding human capital. Based on the idea that the satisfaction of all employees is essential in order to create memorable experiences, we changed the category from "Together with People and Society" to "Enhancing Our Happiness" as a more easily understandable expression, and set a wide range of KPIs for it. We also discussed other themes with the relevant responsible organizations and adjusted the KPIs accordingly.
ESG Materiality for the Fiscal Year Ending March 2025
TH: Toridoll Holdings Co., Ltd., MS: Marugame Udon, Inc., KN:KONA'S Co., Ltd.,NY:Yamagyu Meat Co., Ltd.
TJ:Toridoll Japan Inc.,DI:Toridoll D&I Co., Ltd.,ZD:ZUND Co., Ltd.,AS:ActiveSource Co., Ltd.
Categories | Materiality | KPI | result (Period: April 2024 to March 2025) | Scope |
|---|---|---|---|---|
Our Happiness Enhance | Our happiness Creating a positive and supportive environment | ● Preparation of surveys to measure happiness | ● Conducted survey development [Achieved] | MS |
● Ratio of female managers: 18% | ●20.00% [achieved] | TH, MS, KN, NY, TJ, DI | ||
An organization where people stay | ● Employee turnover rate: less than 15% | ●13.60% [achieved] | TH, MS, KN, NY, TJ, DI | |
● 30% of new hires (mid-career and new graduates) are internal promotions. | ●23.00% [Not achieved] | TH, MS, KN, NY, TJ, DI | ||
● Percentage of employees with 10 or more years of service across all employees: 8% or higher | ●7.80% [Not achieved] | TH, MS, KN, NY, TJ, DI | ||
● Workplace accident rate per thousand people: less than 1.8 | ●2.5 [Not achieved] | MS, KN, NY, TJ | ||
Each and every person Supporting growth | ● Establishment of communication training to enhance happiness | ● Increased participation rate in communication training for store managers across the entire group [Achieved] | MS, TJ | |
● Maintaining the placement of qualified noodle craftsmen in all stores ● Follow-up training for employees with noodle craftsman qualifications: 100% | ● All stores maintained 100% as of the end of February [Achieved] ● Follow-up training (CMGR: 100%, MGR: 86.6%) [Not achieved] | MS | ||
Food Impressed creation | The joy of food Providing abundance | Number of stores: 2,264 | ● 2,049 stores [Not achieved] | MS, KN, NY, TJ, ZD, AS |
Cultivating a food safety culture | ● (Head Office) Food Safety Training Participation Rate: 90% ● (Stores) Hygiene audits are conducted twice a year by an external hygiene inspection agency. ● (Store) Administrative sanctions under the Food Sanitation Act: 0 | ●Training participation rate: 96.5% [Achieved] ● Hygiene inspections conducted at 930 stores in the first half of the year and 932 stores in the second half of the year [Achieved] ●0 administrative penalties [achieved] | TH, MS, KN, NY, TJ | |
Earth and Both | Climate change measures | ●CO2 emissions: 133 (kt-CO2) ●CO2 emissions (intensity): 0.86 (t-CO2/ million yen) | ●127 (kt-CO2) [achieved] ●0.78 (t-CO2/ million yen) [achieved] | TH, MS, KN, NY, TJ |
Promote the recycling of resources | Food waste emissions (basic unit): 175 (kg/ million yen) ●Food recycling and reuse implementation rate: 17% | ●165 (kg/ million yen) [Achieved] ●26 (%) [achieved] | TH, MS, KN, NY, TJ | |
●Water usage (unit): 29.3 (m3/ million yen) | ●24 (m3/ million yen) [Achieved] | TH, MS, KN, NY, TJ | ||
● Amount of plastic used in take (basic unit): 40.2 (kg/ million yen) | ● 50.9 (kg/ million yen) [Not achieved] | MS, KN, NY, TJ | ||
● Environmental Management System Certification: All Marugame Seimen stores, and some Toridoll Japan (Tempura Makino) stores. | ● All Marugame Seimen stores have completed the introduction of Tempura Maki [Achieved] | MS, TJ | ||
Responsible Building a management foundation | Supply chain management | ● Conducting surveys of suppliers | ● A survey was conducted among the top 30 companies in terms of total procurement amount within the Toridoll Group in Japan. [Achieved] | MS, KN, NY, TJ, ZD, AS |
Establish a Risk Management System | ● Maintaining ISO22301* certification ● Safety confirmation response drills (4 times a year): within 72 hours, with a response rate of 80% or higher. | ● ISO22301 certification maintenance applies only to HD [Achieved] ● Although scheduled to be conducted four times a year (June, September, December, and March), the March session could not be held due to a system malfunction (response rates for each month: June 77.5%, September 86.4%, December 91.9%) [Not achieved] | TH, MS, KN, NY, TJ, DI, AS |
*Regarding ISO22301, TORIDOLL Holdings Corporation has obtained the certification.
ESG Materiality for the Fiscal Year Ending March 2026
Categories | Materiality | KPI (Period: April 2025 to March 2026) | Scope |
|---|---|---|---|
Our Happiness Enhance | Creating a culture that enhances our happiness | ●Marugame Seimen has completed the rollout to its employees and PS (Prescription Service) staff. | MS |
● Percentage of female managers: 20% across the entire domestic group | TH, MS, KN, NY, TJ, DI, ZD, AS | ||
An organization where people stay | ● Employee turnover rate: Less than 15% | TH, MS, KN, NY, TJ, DI | |
● 30% of new hires (mid-career and new graduates) are internal promotions. | TH, MS, KN, NY, TJ, DI | ||
● Percentage of employees with 10 or more years of service across all employees: 8% or more | TH, MS, KN, NY, TJ, DI | ||
● Workplace accident rate per thousand people: less than 1.8 | MS, KN, NY, TJ | ||
Each and every person Supporting growth | ● Conducting training to improve store management skills to achieve a "Happy Kan" (a term referring to a specific store or company). | MS, KN, TJ, ZD | |
● Maintaining the placement of qualified noodle craftsmen in all stores | MS | ||
Food Impressed creation | Enriching Lives with Food | ●Number of stores: 2,125 | MS, KN, NY, TJ, ZD, AS |
Cultivating a food safety culture | ● (Head Office) Food Safety Training Participation Rate: 90% (Stores) Conduct hygiene audits twice a year by external hygiene inspection agencies ● (Store) Administrative sanctions under the Food Sanitation Act: 0 | TH, MS, KN, NY, TJ | |
Earth and Both | Climate change measures | ●CO2 emissions: 136 (kt-CO2) ●CO2 emissions (intensity): 0.8 (t-CO2/ million yen) | TH, MS, KN, NY, TJ, ZD, AS |
Promote the recycling of resources | ●Food waste generation (per unit): 170 (kg/ million yen) ●Food recycling and reuse implementation rate: 25% | TH, MS, KN, NY, TJ, ZD, AS | |
●Water usage (per unit): 33 (m³/ million yen) | TH, MS, KN, NY, TJ, ZD, AS | ||
● Plastic usage per unit of take-out (per unit): 40.5 (kg/ million yen) | MS, KN, NY, TJ, ZD, AS | ||
● Environmental Management System Certification: All Marugame Seimen stores, some Toridoll Japan stores (Tempura Makino), Konaz Coffee, Ton-ichi (all stores) | MS, KN, TJ | ||
Responsible Building a management foundation | Supply chain management | ● Review of the content of the supplier survey | MS, KN, NY, TJ, ZD, AS |
Establish a Risk Management System | ●Maintaining ISO22301 certification ● Safety confirmation response drills (4 times a year): within 72 hours, with a response rate of 80% or higher. | TH, MS, KN, NY, TJ, DI, ZD, AS |
Identifying ESG Materialities
Make a list of the issues
We took an extensive inventory of social issues with reference to international guidelines and frameworks such as the GRI Standards, SDGs, ISO 26000, and the UN Global Compact. In addition, 18 Group executives and department heads held meetings to identify issues that were sector or company specific and then selected potential materialities.
Evaluate priority levels together with our stakeholders
We spoke with external experts, the younger generation, customers, and employees regarding potential materialities to verify their respective relevance and any possible concerns.
Tetsuyuki Kagaya, Professor (Faculty of Commerce and Management), Hitotsubashi University
Takanobu Suehiro, former Dept. Manager, Sustainable Business Promotion Office, Wholesale Division, Sumitomo Mitsui Banking Corporation
Komazawa University Students (younger generation / customers)
Employees (store and HQ staff)
Responses
Professor (Faculty of Commerce and Management), Hitotsubashi University
Tetsuyuki Kagaya
- How a store is valued by its local community will ultimately lead to fixed customers and trust in the company. It is important to measure the effects of the store’s activities on the local area.
- One must have a long-term perspective on environmental initiatives. I would recommend backcasting to think about how you want to be 30 to 50 years from now.
- In regards to human resources, fortify your convictions by finding what sets you apart from other companies and setting KPIs to develop these strengths.
I think TORIDOLL Group can successfully share Japanese food with the world. They could become a leader in reducing hunger and food loss, in addition to making great food.
Human resource training is extremely important, especially in the service industry where employees directly serve customers. They can naturally attract talent by setting up favorable working conditions.
While it’s said that Japanese companies are not good at accepting differences in foreign cultures and lifestyles, the TORIDOLL Group employs many foreign nationals, and I feel that this will be a great strength.
Responding to climate change is crucial in light of securing foodstuffs through the supply chain. Since climate change is tied to a variety of other environmental issues, such as water and energy, I would also like to see them disclose how they plan on tackling these issues.
Responses from the younger generation / customers
- With awareness of the LGBT movement growing and the LGBT-related market expanding, it would be interesting to educate even the partner staff working in stores about the LGBT movement and actively express acceptance as a company, and reflect this in the products offered and through other facets.
- Supply chain management will be important as the company expands overseas. Solving supply chain challenges will contribute to many of the 17 SDGs. For example, why not actively push for practice of fair trade and support the producers’ livelihoods by doing so?
- The amount of food waste in Japan is high compared to other countries, and with the population continuing to grow, food waste will become an even bigger problem. Food loss is a good materiality (key issue) candidate for the TORIDOLL Group.
Employee Roundtables
Two roundtable discussions were held with store staff and TORIDOLL HQ staff. The participants discussed ESG issues that the TORIDOLL Group should address, as well as ideas for medium- and long-term business improvements.
- We would like to see a work culture and systems that encourage employees in each store to challenge themselves to create an exciting and, most of all, safe space for customers.
- There is room for improvement in the sharing and utilization of information in stores, between stores and HQ, etc., and we must spare no effort to tackle this problem through a variety of plans, measures, new systems, DX, and more. For example, many foreign employees work in the company, and although we have work manuals in multiple languages, we still can’t disseminate work-related information quickly, like about new menus or store events.
Reexamine the Hypotheses
The Sustainability Promotion Committee Secretariat reviewed the results from previous actions taken to address the materialities and held further discussions with Group executives and division heads. Priority levels were assigned based on a comprehensive evaluation of inputs from internal and external stakeholders.
Finalized by the Management
Important issues that are judged to greatly affect society and / or impact the company weredecided by the Board of Directors.
Positive Impact Finance Based on the Promotion of ESG Materiality
In 2022, Toridoll Holdings became the first listed domestic food service company to enter into a "Positive Impact Finance" loan agreement with Sumitomo Mitsui Trust Bank, Limited, in accordance with the "Principles for Positive Impact Finance" advocated by the United Nations Environment Programme Finance Initiative. This loan is provided with the aim of continuously supporting corporate activities after comprehensively analyzing and evaluating the impact that companies have on the environment, society, and economy. Toridoll Holdings also has its progress on ESG materiality, related to its contribution to achieving the SDGs, monitored annually.
人的資本経営評価型ファイナンス
トリドールホールディングスは2026年2月、株式会社三菱UFJ銀行との間で、人的資本経営評価型ファイナンスとして三菱 UFJ 銀行が全額引き受けとする社債を発行し、資金調達を行いました。本件ファイナンスは上場国内外食企業においては初の取り組みとなります。
今回の評価において、「特に進んでいる人的資本経営」の評価であるAランクを取得しました。これらの評価を得られた背景には、マテリアリティの中に「私たちのハピネスを高める」を掲げ、具体的なKPIを設定し活動を推進したことも寄与しています。
Contributing to SDGs
The SDGs (Sustainable Development Goals) are 17 goals and 169 targets that the world adopted in 2015 with the aim of realizing a world where "no one is left behind."
The TORIDOLL Group's slogan is "Fill the planet with the excitement of food," and we believe that in order to provide the world with the excitement of food, it is important to contribute to solving social issues through our business. Therefore, we have organized the relationship between the TORIDOLL Group's ESG materiality (important issues) and the SDGs based on the SDG Compass and "Linking the SDGs and the GRI Standards," and are integrating these with our materiality activities to promote our initiatives.
Participating in External Initiatives
Participation in the UN Global Compact
In August 2020, the TORIDOLL Group signed the UN Global Compact (UNGC) proposed by the United Nations and joined the local network Global Compact Network Japan. Our Group is the first Japanese restaurant company to join the UNGC.
The UNGC is a voluntary initiative in which each company and organization participates in the creation of a global framework for sustainable growth by leading as model members of society through responsible and creative leadership.
We uphold “The Ten Principles of the UN Global Compact,” which addresses the four areas of human rights, labor, environment, and anti-corruption, and we are conducting sustainable grassroots activities with a global mindset in accordance with our motto of “Delivering passion for food around the world.”
United Nations Global Compact 10 Principles
human rights
Principle 1: Support and respect for human rights Principle 2: Not to be complicit in human rights violations
Labor
Principle 3: Freedom of association and recognition of the right to collective bargaining Principle 4: Elimination of forced labor
Principle 5: Effective abolition of child labor; Principle 6: Elimination of discrimination in employment and occupation
environment
Principle 7: A precautionary approach to environmental issues Principle 8: Environmental responsibility initiatives
Principle 9: Development and dissemination of environmentally friendly technologies
Anti-corruption
Principle 10: Commitment to combating corruption in all its forms, including extortion and bribery
Task Force for Climate-Related Financial Disclosures (TCFD)
With natural resources at the core of our business, TORIDOLL Group is a company that provides food to people around the world, and we understand the huge impact that climate change initiatives have on our management.
Therefore, our Group respects the final “Recommendations of the Task Force on Climate-related Financial Disclosure” report from the Task Force on Climate-related Financial Disclosure (TCFD), which was established in 2017 by the G20 Financial Stability Board (FSB), and we are promoting disclosure in accordance with these recommendations.
Additionally, we declared our support for the TCFD in October 2022 and are participating in the TCFD Consortium. Specifically, we will conduct a detailed analysis of climate change scenarios in fiscal 2022. After that, we will gradually clarify the risks and opportunities in our business, consider countermeasures, and review our indicators and targets.
Participation in external organizations related to food, services, governance, etc.
As a food service company, the Toridoll Group participates in a variety of external organizations, mainly focusing on themes such as food and services.
・America Consumer Affairs Professionals Association (ACAP)
・Japan Foodservice Association (JF)
・Dining out consultation research group
・NPO Japanese Restaurant Overseas Promotion Organization
・Japan Association of Corporate Auditors
・Business Law Association
・Save Earth Foundation (SEF)
・AEON Doyukai
・Food Safety and Security Foundation
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