ETHICAL PRACTICE PRINCIPLES
At Toridoll Group (hereinafter referred to as “the Group,”) we are committed to doing the business the right way and fulfill our corporate social responsibilities based on strict legal compliance. This Code of Ethics is our roadmap to carrying out business and behaving in an ethical manner while achieving our corporate philosophy.
1. Product Safety and Quality
We pursue excellence at all times. We strive to meet the highest standards of food safety and hygiene so that our customers can be assured that they are in safe hands.
2. Customer Satisfaction
We believe in putting our customers first. With years of experience, passion, and love for fresh, handmade food, we are committed to providing the very best in products and services to the total satisfaction of our customers.
3. Act with Integrity, Fairness, and Respect
We not only strive to be transparent and accountable but also aim to promote fairness and open competition. We shall never act dishonestly or dishonorably or take part in any transaction which is not in the best interests of the Group. We also maintain an honest, transparent, and ethical relationship with the government, their agencies, officials, and personnel.
4. Compliance with Laws and Regulations
We act in a manner that is consistent with applicable laws and regulations, ethical values, and social responsibilities. It is our common aim to prevent and detect any misconduct, malpractice, illegal, or unethical behavior. We seek competitive advantages through superior performance, but never through unethical or illegal business practices.
5. Privacy and Data Protection
We are honest in all communications and actions. We provide full, fair, accurate, timely, and understandable disclosure to all stakeholders, including customers, suppliers and contractors, shareholders, governments, regulatory authorities, and the general public. We respect people’s privacy and safeguard personal and confidential information.
6. A Safe and Healthy Working Environment
We uphold the human rights of all employees and treat them fairly, responsibly, and with dignity. We aim to provide a safe and healthy working environment to sustain the happiness and wellness of our employees: one in which individual talent and contribution are recognized, diversity is valued, and professional and personal life can be balanced.
7. Stand up for What's Right
We take a strict zero-tolerance corporate policy against corruption and organized crime. We do not engage in any activities that compromise the integrity of the company or have a damaging effect on the moral fabric of our society.
8. A Better and More Sustainable Future for All
We are committed to ethical and sustainable business practices. We see it as our corporate responsibility to proactively seek ways to improve sustainability and minimize the environmental impact of our operations.
9. Make Contributions to the Broader Public Good
We work hard to be a responsible neighbor in the communities we serve around the world. We endeavor to make a positive and practical contribution to the development of sustainable and thriving communities, guided by understanding and respect for the values and cultures of local communities.
10. Dedication to Corporation Ethics
We recognize the importance of the tone from the top. All directors of subsidiary companies under the Group should lead by example, promote the Code of Ethics, and effectively monitor compliance to ensure good standards of behavior permeate throughout all levels of the organization.